Support worker – social services

• Work Term: Casual
• Work Language: English
• Hours: 8 to 40 hours per week
• Education: College/CEGEP
• Experience: 1 year to less than 2 years

Work site environment

• Personal and social adjustment and health (substance abuse, gambling, behaviour disorders)
• Socio-economic needs or conditions (housing, nutrition, unemployment, financial assistance)
• Services for the homeless
• Programs dealing with Fetal Alcohol Spectrum Disorder (FASD)

Work setting

• Community agency
• Social service or charity agency

Tasks

• Prepare reports or case histories
• Administrative and office activities
• Perform administrative tasks
• Assess client's relevant skill strengths and development needs
• Conduct follow-up assessments
• Develop, co-ordinate and implement the delivery of specific services within the community
• Housekeeping activities
• Provide suicide and crisis intervention
• Resolve conflict situations
• Supervise activities of clients living in group homes and half-way houses
• Implement behaviour management programs
• Liaise with other social services agencies and health care providers involved with clients
• Assist clients/guests with special needs
• Accompany clients to appointments and social outings

Certificates, licences, memberships, and courses 

• CPR Certificate

Target audience

• Culturally diverse groups
• Females
• Males
• Persons with an intellectual disability
• Persons with learning disabilities
• Persons with mental health disabilities
• Persons with physical disabilities
• Street population

Policy and program experience

• Addiction or substance abuse

Area of work experience

• Health

Security and safety

• Criminal record check
• Child welfare check

Transportation/travel information

• Willing to travel overnight

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Physically demanding

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Judgement
• Client focus
• Excellent written communication
• Flexibility
• Initiative
• Team player

Screening questions

• Are you available for shift or on-call work?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?

Employment terms options

• Early morning
• Evening

Employment terms options

• Shift
• Morning
• Night
• On call
• Day
• Weekend

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Facilitates access to Elders who can offer support and guidance to Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Offers mentorship, coaching and/or networking opportunities for mature workers
• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
• Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)