Social services centre manager

• Work Term: Permanent
• Work Language: English
• Hours: 35 hours per week
• Education: College/CEGEP
• Experience: 5 years or more
• or equivalent experience

Work site environment

• Socio-economic needs or conditions (housing, nutrition, unemployment, financial assistance)

Work setting

• Community and social services
• Urban area
• Group home
• Community service organization

Budgetary responsibility

• $500,001 - $1,500,000

Tasks

• Direct the delivery of social and community service programs
• Evaluate the delivery of social and community service programs
• Plan and organize the delivery of social and community service programs
• Hire and provide training for professional and non-professional staff
• Administer programs of membership organizations
• Administer the programs of non-governmental organizations involved with social issues
• Direct and advise professional and non-professional staff
• Establish administrative procedures
• Manage the operations and activities of social and community centres, correctional facilities and detention centres
• Participate in policy development by preparing reports and briefs for management committees and working groups
• Plan, administer and control budgets for projects, programs, support services and equipment
• Represent their respective organizations for the purpose of government liaison and media relations
• Resolve conflict situations
• Coaching
• Develop policies, procedures and contingency plans to minimize the effects of security breaches
• Refer clients to agencies that provide financial assistance, legal aid, housing, medical treatment and other services
• Implement social programs, food and beverage, transportation, and other services
• Design and implement health and wellness projects or programs
• Supervisory Experience
• Co-ordinate work activities with other project supervisors or managers
• Report on implications for housing and related social policy

Supervision

• 1 to 2 people
• 3-4 people
• 5-10 people
• 11-15 people
• 16-20 people
• More than 20 people

Computer and technology knowledge

• Database

Area of specialization

• Social policy and program administration
• Public housing
• Cultural

Security and safety

• Driver's validity licence check
• Vulnerable sector check

Transportation/travel information

• Valid driver's licence
• Own vehicle

Work conditions and physical capabilities

• Work under pressure
• Attention to detail
• Fast-paced environment
• Large workload
• Large caseload
• Tight deadlines

Personal suitability

• Accurate
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Reliability
• Team player
• Values and ethics
• Proactive

Screening questions

• Do you have experience working in this field?

Employment terms options

• Early morning
• Evening
• Shift
• Flexible hours
• Morning

Employment terms options

• Night
• On call
• Day
• Weekend
• Overtime required

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Mileage paid
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Other benefits

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Facilitates access to Elders who can offer support and guidance to Indigenous workers